Commitment to safety and outstanding patient care.
Always ready to respond when it matters most.
Our patient advocates are standing by.
Find the answers to your billing questions here.
– Each year, more than half a million critically injured or ill patients rely on emergency air medicine for lifesaving care. Without that service, these patients may face an imminent threat to their lives.
– When every minute counts, emergency air medical transport and treatment is often not just the best choice for saving a life, it’s the only choice.
– In rural communities, emergency air medical transport and treatment is often the only access to lifesaving emergency care.
– Air Methods’ service provides access for 85 million people – one in every four Americans – who otherwise would not have been able to reach a Level I or Level II trauma center within an hour.
– Without our emergency air medical transport and treatment partners, access to lifesaving care at hospital emergency rooms is severely limited. Air Methods works seamlessly with hospitals as a critical piece of the emergency care continuum that saves lives.
Air ambulance is a critical part of quality emergency medicine, which begins at the scene of the accident or the moment a life is at risk. Without emergency air medical transport and treatment, access to lifesaving care at the hospital ER is severely limited. In fact, 30% of the U.S. population relies on air medical transport for access to tertiary care, trauma, cardiac, stroke, burn, and neonatal centers within the “golden hour” – the first hour after the occurrence of a traumatic injury – considered the critical window for treatment and recovery.
Air Methods is a leading air ambulance provider. Air Methods air ambulance subsidiaries include Rocky Mountain Holdings, LLC, Mercy Air Service, Inc., LifeNet, Inc.
Along with transporting you, our teammates will work with the treating hospitals and you to obtain and bill your insurance plan. Upon completion of the insurance billing process, our dedicated team of Patient Advocates will continue to work with you to resolve any outstanding balance.
If you have no insurance, call 877-800-5668
If you have insurance, call 855-896-9067
Air Methods provides lifesaving emergency care across the U.S. Much like how a grocery store might be known as a different name in different regions, Air Methods operates under a variety of company names across the country. This combines the benefits of a local operation with the resources of a national company, so all of our patients across the U.S. can know they’re receiving the best emergency transportation and care available.
Rather than have their own helicopters, hospitals partner with Air Methods to provide air ambulance services. Because Air Methods is not part of the hospital and operates as a separate entity, you get a separate bill.
-Air Methods is in network with many insurance providers where this is the cause you will receive an EOB from the insurance company and you will be responsible for the copay, coinsurance and deductible set by the insurance company. If Air Methods is not in network you are protected by the No Surprises Act. You will still be responsible for the copay, coinsurance and deductible set by the insurance company.
– The main purpose of health insurance is to protect patients like you in emergency situations like the one you faced. It is our commitment and intent to work side-by-side with insurers, healthcare providers, and patients to create a system that works for everyone.
– When it comes to attaining payment for their service, Air Methods works with insurance companies to ensure adequate coverage for their members.
– If patients do not have insurance, please know that there may be other available sources of financial assistance available. Air Methods has a long-standing financial assistance program known as CARE and is committed to working with patients based on their individual financial circumstances.
All patients will receive an Informational Packet typically within 10 to 15 days of transport. Any further billing letters or invoices will be dependent on the patient’s insurance coverage.
We have a team of Patient Advocates who are here to help. We understand that every patient’s individual financial circumstances are unique, and our Patient Advocates can discuss your options with you. Please call to speak with a Patient Advocate 877-800-5668 today.
– When it comes to attaining payment for their service, Air Methods will bill your insurance company.
– The Assignment of Benefits, or AOB, form you received in your Information Packet allows Air Methods to work with any of your insurance companies that may be able to help pay for your health care. This could include: health insurance, auto insurance, worker’s compensation, or homeowner’s insurance.
– If you do not have insurance, please know that there may be other sources of financial assistance available to you. Air Methods has a long-standing financial assistance program known as CARE and is committed to working with patients based on their individual financial circumstances.
You may have several insurance companies that may be able to pay part of your claim, including:
– Private health insurance
– Auto insurance
– Worker’s compensation
– Homeowner’s insurance
– Medicaid/Medicare
If you do not have insurance or can’t afford this bill, please know that there may be other available sources of financial assistance available to you. Air Methods has a long-standing financial assistance program known as CARE and is committed to working with you based on your individual financial circumstances. We can connect you with our Patient Advocates and patient financial counselors, who will walk through your options with you based on your unique situation.
Assignment of Benefits (AOB): Allows provider to bill, appeal, and act as your representative to secure payment from your insurance.
A request for payment that you or your health care provider submits to your health insurer when you get items or services you think are covered.
A form of medical cost sharing in a health insurance plan that requires an insured person to pay a stated percentage of medical expenses after the deductible amount, if any, was paid.
A form of medical cost-sharing in a health insurance plan that requires an insured person to pay a fixed dollar amount when a medical service is received. The insured is responsible for the rest of the reimbursement.
A fixed dollar amount during the benefit period, usually a year, that an insured person pays before the insurer starts to make payments for covered medical services. Plans may have both per individual and family deductibles.
Allows you to designate an individual to represent you on a specific appealed claim.
A statement sent by your health insurance company to covered individuals explaining what services were paid for on their behalf.
Explains how your medical information can be used or disclosed and how you can get access to this information.
Used to provide all insurance information to provider.
Unique number used to retrieve your account information.
Effective January 1, 2022, patients covered under group and individual health plans are protected from receiving surprise medical bills when they receive healthcare services from out-of-network healthcare providers. This law applies to air ambulance services, including those provided by Air Methods. Patients who receive air ambulance services from out-of-network air ambulance services cannot be charged more than the in-network cost-sharing amount for the same services. Health Plans are required to make a payment directly to the air ambulance provider. Patients have the right to dispute the outcome or reimbursement of service with their health plan, as well as work with providers to resolve disputes on their behalf.
M-F: 6am – 4:30pm (PST)
855-896-9067
CustomerCare@airmethods.com
402-952-6397